United States based Delta Air Lines has attributed its decision to expand services to Lagos to a direct response to positive customer feedback regarding Delta’s offerings and the overall demand in the market.
The airline’s head of Sales for West Africa, Mary Gbobaniyi, dropped the hint while speaking on the ongoing efforts of the airline to continue daily nonstop flights on its New York JFK-Lagos route through February’ 2025.
The airline, which had earlier which had from December 2024 started a daily nonstop flights on the New York/Lagos route, said with the development that the airline’s operations will experience an increase in the number of flights of 133%.
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According to Gbobaniyi: “This is exciting! Adding more flights to the Nigerian market could not have been better timed. Increased capacity and a larger aircraft mean more options and an elevated experience for our customers.
“During this period, Delta will transition from the Airbus A330-200, which accommodates 223 passengers, to the more spacious Airbus A330-900neo, capable of carrying 281 passengers. This strategic enhancement not only signifies an increase in capacity but also aims to provide an elevated travel experience for customers.
“This decision underscores the Delta’s dedication to aligning its services with customer preferences and the evolving dynamics of air travel.
“As the leading global airline, Delta’s mission to connect the world creates opportunities, fosters understanding and expands horizons by connecting people and communities to each other and to their own potential. An essential element of Delta’s operational philosophy is our continuous monitoring of customer preferences and travel patterns. By closely examining where customers wish to fly, Delta effectively matches capacity to meet demand.”
To ensure a smooth travel experience, Delta has also advised all passengers traveling on flights from Lagos to arrive at the airport for check-in no later than 3 hours before departure to overcome airport security screening challenges.
“Passengers should be at the gate no later than 2 hours before departure to complete the secondary security screening process. Arriving at the weighing scales at the close of counters will not guarantee check-in and will be considered late”. These guidelines will help provide Delta passengers with the best service and a stress-free travel process.Premium travellers on the New York-Lagos route will have the opportunity to enjoy the Delta One Lounge at John F. Kennedy International Airport.”
